Got a question? We're here to answer. If you don't see your question here, drop us a line on our Customer Support.

About Portable Monitor

1.Is my laptop compatible with the CopGain?

CopGain portable monitors for laptops are compatible with any kind of laptop with both a USB port and video output port(or Type-C output port). Regardless of the model or brand of system you use, Mac, HP, and Dell, among others, the CopGain screen can be used with it.

2.Who can use the dual monitor?

Dual monitor laptop is an excellent option for anyone who wants to have the best experience coupled with higher productivity. From programmers to stock traders to bloggers, engineers and students with the desire to work smarter and more efficiently.

3.Can my laptop be used without a Type-C port?

If your laptop does not have a Type-C port, please use the attached USB-C to 2 USB-A cable to connect to the laptop.

4. Do I need to connect to power supply?

  • If you use Type-C to Type-C port for connection, normally you don't need extra power supply, because your laptop can offer power to it.
  • If you use HDMI or other adapter, it is a must to connect to power supply.

5.The screen does not light up after connecting with my laptop?

  • Check if your laptop USB-C port supports display and power delivery 2 in 1, if the port does not support it, please use the included HDMI cable and USB-C to USB-A cable(or Type-c cable) to connect the laptop.
  • The power of some models of laptops cannot reach the standard power of the screen expansion. Please use the included USB-C cable to connect the Charging plug, and connect to the Type-C port of the product to power the screen.

About Shipping

1.How long will my CopGain order take to ship?

We ship products to different parts of the world for delivery, and the delivery date will differ depending on your country. Once placed, CopGain orders typically ship within 24 hours. With free standard shipping, your order generally arrives in an additional 3-7 days. 

P.S. We can't ship to a P.O. box, so please provide a home or business address during checkout. 

2.How can I track my CopGain order?

Orders placed through copgain.com receive a confirmation email and order summary. Once the order is shipped, you will receive a second email with a clickable tracking number. This number provides the shipping progress, an estimated arrival date, and the option to sign up for delivery notifications. 

3.Does CopGain ship internationally?

We are offering FREE shipping to our customers. All of our shipments will be delivered door-to-door by a local UPS, FedEx, or DHL delivery service. Click here to get more detals.

About Orders

1.How can I make changes to my CopGain order?

To make changes to your order, such as changing the shipping address, please contact our customer service team at support@copgain.com.

2.How can I use my discount code?

You can apply your discount code during checkout on the right side of the page.

3.Will I be able to make a bulk purchase for my office?

4.Do you wholesale to anyone or work with any third party dealers?

About Returns & Warranty

1.Will I be charged for returning faulty screens (products)?

Not at all! All our products feature a 12-month warranty which covers the material and workmanship-based defects. Defects detected within 7 days after delivery are never charged. However, later discovery might attract shipping cost (only) – no handling fee for returning the product.

Please contact us before returning the product for detailed information on the return shipping address with other information.

2.What is the CopGain return policy?

 At CopGain, we value our customers and will do everything we can to ensure that you have a positive experience. If you are not completely happy with your purchase, you may return it within 30 days of delivery. Click here to check more details.

3.What is the CopGain warranty policy?

CopGain has a free 1-year limited liability warranty policy! Learn more here.

4.Can I exchange my CopGain for a new one?

At this time, we don't offer exchanges. With our risk-free,30-day money-back guarantee, you may return any CopGain product for any reason within 30 days of the date of purchase.

Simply email support@copgain.com, and prove the following information:
- Customer Name
- Order Number
- Problem Description